Finally!

Finally, we got our TiVo back! We had to send back the second one because it was having problems. TiVo received it on October 12th. When we sent to they said that it would be returned to us within 5 to 10 business days. WHATEVER!
We had to make several phone calls and finally had to threaten legal action. It took them 33 business days (54 days total) before we finally got it back.
When we would call the people who would talk to were really nice and helpful. But it was like after they got off the phone with us they totally forgot what they promised to do. It was very frustrating. But we have it back now and that is all that matters.
I do have a question for everyone that reads this? Do you think that on a whole customer service has become a joke? Has anyone out there have any really good experiences lately? If not, what kind of experiences have you had? What happen?
What do you think we could all do the help improve the level of customer service that we receive? Any ideas.........